These Terms and Conditions ("Terms") govern your use of the ordrMi EPOS application, online ordering platform, and related services ("Services"). By registering, downloading, or using ordrMi, you agree to these Terms.
If you do not agree, you must not use the Services.
1. About ordrMi
ordrMi is a software platform that provides:
- EPOS (Point of Sale) software
- Online ordering websites for businesses
- Optional integrations with third-party payment providers and delivery services
ordrMi is not a marketplace, food delivery company, or payment provider.
2. Subscription Plans
Lite Plan
- EPOS till software only
- No online ordering
- Local transaction storage
- Monthly subscription fee
Full Plan
- EPOS software
- Online ordering website with custom subdomain
- Stock management
- Menu backup and restore
- Monthly subscription fee
Subscription fees are billed monthly in advance and are non-refundable.
3. Payments and Stripe Integration
- ordrMi integrates with Stripe to process card payments
- Stripe is a third-party payment provider
- ordrMi does not store card details
- Card payments are subject to Stripe's own terms and fees
- Refunds for card payments are handled via Stripe
By enabling card payments, you agree to Stripe's Terms of Service.
ordrMi is not responsible for:
- Failed payments
- Stripe account issues
- Payout delays
- Chargebacks or disputes
4. Delivery Integrations (e.g. Stuart)
ordrMi may integrate with third-party delivery services such as Stuart.
- Delivery services are provided by third parties
- Delivery fees are set and charged by the delivery provider
- ordrMi does not employ drivers or manage deliveries
ordrMi is not responsible for:
- Driver availability
- Delivery delays
- Lost, late, or damaged orders
- Delivery pricing changes
Any delivery agreement is strictly between you and the delivery provider.
5. Zero Commission Policy
ordrMi does not charge commission on orders.
You keep 100% of your sales revenue.
Standard third-party fees may still apply, including:
- Card processing fees (Stripe)
- Delivery provider fees
6. Data Storage and Privacy
Transactional Data
- Sales and order transaction data is stored locally on your device
- Transaction data is not stored in the cloud
Customer Data
- Customer details (e.g. name, phone number, address) are stored locally for order processing only
- Customer personal data is automatically removed or anonymised after 24 hours (GDPR compliant)
- Customer data cannot be exported from reports
Cloud Data
The following data is stored securely in the cloud:
- User account details
- Menu backups
- Subscription and licence information
ordrMi does not sell or share data with third parties.
7. Acceptable Use
You must not use ordrMi to:
- Violate any laws or regulations
- Sell illegal goods or services
- Engage in fraudulent activities
- Harass, threaten, or harm others
- Attempt to breach system security or access unauthorized data
- Reverse engineer, decompile, or disassemble the software
8. Offline Usage
The EPOS app can be used offline for basic till operations.
When offline:
- Online orders are unavailable
- Card payments may not work
- Data sync features may be limited
You are responsible for maintaining a stable internet connection for online features.
9. Hardware Requirements
ordrMi requires:
- Android or iOS tablet or mobile device
- Network thermal receipt printer (if printing is required)
USB or non-network printers are not currently supported.
10. Licences and Device Limits
Each subscription includes a limited number of device licences.
You must not:
- Share licences
- Exceed device limits
- Resell or sublicense the software
ordrMi reserves the right to suspend accounts that breach licence terms.
11. Availability and Updates
ordrMi aims for high availability but does not guarantee uninterrupted service.
We may:
- Release updates and improvements
- Add or remove features
- Temporarily suspend services for maintenance
- Modify these Terms with reasonable notice
12. Intellectual Property
All software, branding, and content remain the property of OffGridPOS.
You are granted a limited, non-exclusive licence to use the software while subscribed.
You must not:
- Copy or reverse engineer the software
- Create derivative works
- Resell the platform
13. Termination and Cancellation
ordrMi may suspend or terminate accounts if:
- Payments fail
- Terms are breached
- Fraud or misuse is detected
You may cancel your subscription at any time. Access continues until the end of the billing period. No refunds are provided for partial months.
14. Limitation of Liability
To the maximum extent permitted by law:
ordrMi is not liable for:
- Loss of profits
- Business interruption
- Data loss
- Delivery failures
- Payment processing issues
- Third-party service failures
Total liability shall not exceed the amount paid by you in the previous 3 months.
15. Legal Compliance
You are responsible for:
- VAT reporting and compliance
- Tax obligations
- Food safety regulations
- Employment laws
- Data protection compliance (GDPR)
ordrMi does not provide legal or accounting advice.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date.
Continued use of ordrMi after changes constitutes acceptance of the updated Terms.
18. Contact
If you have questions about these Terms, please contact:
Email: hello@ordrmi.uk
Website: www.ordrmi.uk
